Acquisition

• How does this affect me?

  Clients should not have any immediate changes or disruption to account(s) or service. Clients will continue accessing your account, as you do now, through either the Further or HealthEquity websites. HealthEquity is committed to communicating any updates well in advance of any changes going into effect.

• How does this change benefit me?

  Adding Further enables HealthEquity to add new website technology and product offerings, while giving our partners and clients expanded choices and increased capabilities to ultimately deliver more value to their members and employees.

Support

• Will I keep my account manager?

  Yes. You will continue to work with your current contact at either HealthEquity or Further.

• Will customer service phone numbers stay the same?

  Yes. For now, all customer service phone numbers at both HealthEquity and Further will remain the same. Any changes to contact information will be communicated well in advance of them going into effect.

• Will my employees have the same member services contact number?

  Yes. Your employees will continue to contact either Further or HealthEquity member services at the current numbers and contact channels.

• Will the way I receive service change?

  We are committed to meeting and exceeding your service expectations. Your service contact and experience should remain the same. You will be notified of any changes before they occur.

• Where will the primary service center be located?

  HealthEquity has service centers in Draper, UT, Irving, TX, while Further has service teams in Orlando, FL and Eagan, MN.

• What is the future for service delivery by the combined companies?

  We are actively engaged in delivering the exemplary service and speed to resolution you expect. Our goal is to implement a coordinated service model for your accounts with one person acting as lead. That person will coordinate services and strategy with our other internal support teams like marketing, product development, contracts, etc.

• Will my Open Enrollment (OE) 2021 be impacted by the acquisition?

  HealthEquity: No. Our top priority throughout the integration is to continue to deliver the remarkable service you expect from us and provide you with more solutions from the combined organization.

  Further: No. Our goal remains the same: Increase your participant enrollment in benefits programs for OE 2021. You can continue to work with your support contacts to access any current OE materials.

Account Access

• I have accounts at both companies. How should I access my account?

  You can continue accessing your account as usual through separate websites as you do now. You will be notified of any changes before they occur.

• Can I still access my account at Further?

  Yes. You will be able to access your account as usual.

• Will there be fees associated with the deal closing?

  No. You will continue with the same fee structure you have currently. If there are any fee changes associated the planned integration, we will notify you in advance.

• Will clients or participants have to do anything to maintain their benefits or service?

  No. There will not be any changes to the benefits or services you currently receive as a result of the acquisition. You will be notified of any changes before they occur.

Product Solution

• Will products remain the same?

  Yes. HealthEquity will add new products and capabilities. Our product portfolios will remain the same with HSAs, FSAs, HRAs, COBRA, well-being, and commuter accounts and more until we are fully integrated. Once Further is fully integrated HealthEquity will also be able to provide VEBA benefits as well as partner private-label branding and portal capabilities, DCAP, AAP and many other programs. We look forward to keeping you informed of any updates along the way.

• When can I expect a combined website?

  Migration timelines will be determined once we have completed a thorough evaluation of all our platforms and what is required for migration onto or off of those various platforms.

Service and Operational

• Will my employees get new debit cards?

  No. Members will continue using their current HealthEquity or Further debit card. We will notify you well in advance if any debit card changes occur.

• What if my employees have accounts at both HealthEquity and Further?

  Members will continue to access both accounts through the HealthEquity and Further websites. We will notify you and your employees of any changes going forward regarding account access.

• Do our open enrollment plans change?

  No. Current open enrollment plans will remain as scheduled.